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Occasional Contributor nwpbrisbane
Occasional Contributor

no phone for 17 working days

I was without home phone service for 17 working days and chased the conpensation as per the CSG but a week later I am still waiting for a call back.

 

this is the scond time this has happened to me in 2 years

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RetiredModerator Shauna
RetiredModerator

Re: no phone for 17 working days

Hey @nwpbrisbane - CSG is automatically applied, however this can take up to 16 weeks. Generally speaking you're not contacted over the phone in regards to this, you'll be notified via email. 


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Occasional Contributor nwpbrisbane
Occasional Contributor

Re: no phone for 17 working days

16 weeks is about the time frame i expect for service from optus.

 

customers are not a priority for OPTUS

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