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auschaz
New Contributor
New Contributor

no internet

I've had no internet since yesterday afternoon. I was told a technician would be coming today then recieved a text saying that was cancelled but I still have no internet connection. What the hell is going on?

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4 Replies
Jeneral__Pain
Trusted Contributor
Trusted Contributor

Re: no internet

Your best bet would be to contact support, it’s likely that the fault is caused by a wider “outage” and as such an individual tech visit won’t solve the cause. 

 

However, without access to your account or fault docket we won’t know this. So please, call support for an update. It has barely been 24 hours since your service failed, so patience is also the key here, internet in Australia is “best effort” so you won’t get an immediate fix unless it’s something on Optus end.

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
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Dan_C
Retired Employee
Retired Employee

Re: no internet

Depending on the severity of the issue, we might organise a technician visit for the next day, but it's not normally the case.

 

Do you have the ticket number on hand? I'll go in and confirm whether we have another booking for you. 

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SteveReaver
Occasional Contributor
Occasional Contributor

Re: no internet

You didn't say what area you are in, I currently have and Internet outage in my area Ryde/Eastwood in Sydney.

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Dan_C
Retired Employee
Retired Employee

Re: no internet

@SteveReaver, I've replied back to your other thread with a bit more info. 

 

 

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