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Occasional Contributor
Occasional Contributor

no email address for optus??

Hi Everyone, 

So there's no email on which to write to Optus!! There is an address to send a snail mail. So how about we charge Optus $2.00 per snail mail like they charge for a paper bill!!!

 

Hopeless.

 

 

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7 Replies
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Honoured Contributor
Honoured Contributor

Re: no email address for optus??

Otis do seen to make it very hard to find, but you can submit an online complaint here:

 

https://yescrowd.optus.com.au/t5/NBN/Optus-complaints-email-address/m-p/410825#M11765

 

Regards

 

Peter Gillespie

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New Contributor
New Contributor

Re: no email address for optus??

That  online form to optus takes 7 to 10 days for response. Not good enough.

Re: this forum- funny how you can submit with no registration but you can't reply unless you register and  most of the links don't work. Tried to register- that didn't work, Optus sends a raply that does not answer your question properly and you have no right of reply.

 

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Honoured Contributor
Honoured Contributor

Re: no email address for optus??

Well if Optus offered no other methods of contact I think you'd be right to ask. But Optus have a free 24.7 live chat online option that can be used to resolve most enquiries on the spot. 

 

Regards

 

Peter Gillespie

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Occasional Contributor
Occasional Contributor

Re: no email address for optus??

Hi Peter

I have spent hours on the chat/s with no solution to my issue. Was promised  follow up phone calls and received 1 out of 2. 50% call back not exactly good customer service. Last online chat said they were transferring me and  Optus cancelled that chat and I received a message to try later. 

😞

 

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Honoured Contributor
Honoured Contributor

Re: no email address for optus??

You're not alone in finding contacting Optus and resolving (simple and complex) issues way more difficult than it should be. The ones that promise to get back to you but don't are definitely doing the brand no favours.

 

Regards

 

Peter Gillespie

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RetiredModerator
RetiredModerator

Re: no email address for optus??

Hey @trytoemail, my apologies for the issues getting assistance. Have you since been able to speak with someone? If not, please send me a private message with more information into your enquiry, along with your account number, full name and DOB. You can leave it with me and I'll check it out asap. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor
Occasional Contributor

Re: no email address for optus??

Hi,  The issue that was the original problem has been referred to the ombudsman.Thanks.

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