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View your usage, get billing support and much more with the My Optus app, download it here
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Occasional Contributor
Occasional Contributor

no data usage available

Hi All , is it just me or others as well , this has been going on for the last week , all it shows is that i have so many days remaining.

WTF----has optus become a bank?

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Online Community Manager
Online Community Manager

Re: no data usage available

@totcilic,

 

When you click the 'usage tab,' is the pie graph displayed? What happens when you navigate to the 'usage breakdown' screen? 

Are you prompted with an error message at all? 

 

It might be worth clearing the app cache:

 

ANDROID USER

  1. Go into Settings > More > Application Manager

  2. Select the My Optus app

  3. Select Clear Data and Clear Cache

  4. Uninstall and reinstall the My Optus app using Mobile DATA only

IPHONE USER

  1. Open iPhone notes

  2. Type myoptus://clear and then click Done

  3. Click on the link that appears in iPhone notes

  4. Uninstall the My Optus app & restart the phone

  5. Reinstall My Optus app using Mobile DATA only

 

Failing that, we'll need to take a look at the account from our end. You're welcome to send us a PM with your account details. We're after your full name, DOB and mobile number. 

 

http://yesopt.us/pmdan

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