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Occasional Contributor
Occasional Contributor

new connection booked by phone: cant get any information

I have booked a new cable broadband install ( 10 days ago) but have recieved no information on the plan (critical information summary).

I have just wasted an hour of online chat going around in circles.

I want to confirm i am receiving the premium modem i asked for, but apparently that it too hard.

Why is this company so useless?

I would think the word "critical" speaks for itself.

All i have is a text confrming the install time

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Moderator
Moderator

Re: new connection booked by phone: cant get any information

Hi @rd66, sorry about your experience via Live Chat. All our plan info including the critical information summary is available online → here as well. In saying that yes you should have received it in the first place, apologies for that. With regards to the modem since yours is a new connection should be the new modem but we can definitely double check that for you just PM us → here your phone number / account number, full name and date of birth. 


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