Just received B818 modem yesterday and still not connected .The sim will not activate . Its been turned on all night from 1pm yesterday .
Optus unable to help on the telephone was told they dint activate sims on the 133937 number was told to visit the local Optus store .
Its still not activated and have run out of Options .
Optus going to get one great big complaint
Hey, @Alken, we're making the most of not so great situation. We're trying our best to help those without access to a working service.
· No Broadband connectivity (no access to the internet)
· No Mobile connectivity (can't make or receive calls)
Alternatively, you can Message us via the My Optus app. You’ll just need to ensure that you select the relevant prompts:
· Desktop users (follow the steps listed under, “How to message us.”
i had no internet .... i called your 13 number numerous times .No ine was interested ti help .
I dint have facebook or twitter ....Why suggest that when internet not working you idiot
There's really no need for that. We're doing all we can on our side.
I didn't think it was a stretch to assume that if you're posting on a forum, that you might have some access to the internet.
If you're without any internet service, you can also contact us on 13397. Ignore the first prompt and select your enquiry from the automated response. You'll be directed to a team that will be able to help.
We do have community guidelines that we expect our contributors to follow. A breach may result in us removing your ability to post on our forum. You can find our guidelines in my tag below. All we ask is for a bit of patience.
We understand the impact to our customers, but at the same time our staff are also under the pump and are making the most of a bad situation.