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nbn phone number

Can I divert my nbn phone line remotely?

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Re: nbn phone number

Hey @rampofdestiny, good question. You should be able to divert your NBN fixed-line via your My Account as mentioned in our Manage call diversions on Fixed Phones Support Article. Just:

  1. Log in to My Account
  2. Select the service
  3. Select the Settings tab
  4. Select Voicemail & Diversions
  5. Here, you can: Turn Voicemail on or off
    Change which calls are diverted (no calls, selected calls or all calls)
    Change where calls are diverted to (when no reply or when busy)
    Divert calls to another number

If you require further assistance, we recommend messaging us via our 24/7 Messaging Service via the My Optus App. Our Messaging Team should be able to assist with your fixed line configuration.