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New Contributor b_v_p
New Contributor

nbn box not working / optus not helping to resolve the issue

Hi, I moved house recently and I raised a relocation request with Optus to move over my existing nbn broadband connection. However, optus duly disconnected internet from old address but never transferred it to the new address. I waited for a while only to be told on the chat that my relocation request has been rejected. Its been 15 days now and I dont have internet. Everyday my husband I are spending many hours on the chat or call with Optus to figure this out. Our constant request for a technician visit to our house to check the nbn box are falling on deaf ears... I am beyond frustrated and have no idea what to do... Is there anyone here who can help escalate this issue and resolve our internet issue? I work from home and am losing income every day... Please ... please help...

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RetiredModerator Tano
RetiredModerator

Re: nbn box not working / optus not helping to resolve the issue

Sorry to hear of your experience and runaround here, @b_v_p. Can you send through a private message confirming full name, phone/account number and DOB so we can take a look into this for you? 


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New Contributor b_v_p
New Contributor

Re: nbn box not working / optus not helping to resolve the issue

Finally nbn sent a technician who told us that the optics cable was severed. He replaced the cable and internet is working again. 

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RetiredModerator Tano
RetiredModerator

Re: nbn box not working / optus not helping to resolve the issue

Nice one, @b_v_p. Great to hear! 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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