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my dashboard not showing data balance

Showsh

hi

 

Reacharged this morning & now I have nothing showing in my balance circle. The circle is fully green but no actual data amount left is shown

Re: my dashboard not showing data balance

Davelew

Hi

Updates to your balance take typically upto 4 hrs. The time is displayed when it was last updated so check if it was before you recharged.

 

Dave


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Re: my dashboard not showing data balance

moko66

i'm experiencing the exact same issue and have been since the 6/07/2018.

 

i can't tell you how frustrating it is,  the time wasting calling Optus and having to explain the issue repeatly . 

Re: my dashboard not showing data balance

Shauna

Hey @Showsh & @moko66 - can you please advise if you're able to see your balance in My Account? Or is this issue only with the app?

What version of the app are you using? 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: my dashboard not showing data balance

moko66

i cannot view my balance using Optus My Account , again as i've states numerous times - It has not worked and i'm unable to view my balance as of the 6/07/2018

 

i have been contacted by a Mobile Customer Executive via email - not even an apology quoted in the email . 

 

That states the issues you have at Optus 

 

Re: my dashboard not showing data balance

moko66

I was told by Technical Escalation and told they will monitor the issue and inform me when it's fixed - exactly how long is that going to take ? 

 

Would you call Optus and go through the call procedure , just to access your data balance - no one at Optus would . 

 

As for the on-line chat , customers are giving options to select - regarding their issue . 

 

They don't include Prepaid wireless broadband as an option , which is what i have !

 

After , talking for hours and on numerous ocassions , you're told that the on-line chat can't service your enquiry. What a waste of time that is .

Re: my dashboard not showing data balance

Shauna

Hey @moko66 - I'm afraid I can't answer your questions without any further info.

If you could please send me a private message confirming your account number, full name and DOB, we'll take a look into this for you. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: my dashboard not showing data balance

moko66

Shauna , they have my email, my mobile and home phone numbers and all the details in my files and notes that they have taken . Surely, you don't want me repeat this issues again ? 

 

Here's the IT case number , 1807231407 . ( Technical Escalation ) 

 

If you get them , ask them why i haven't been contacted -  even regarding the progress of this issue 

Re: my dashboard not showing data balance

moko66

Why don't you use the on-line chat . Select the option that you require , NBNor Broadband - technical issues. Begin the on-line chat , follow the whole process through . Then let them know you have Prepaid Wireless broadband , you're then informed that they can't help . You then might experience what i have , A complete waste of time !

Re: my dashboard not showing data balance

moko66

For what it's worth stating again , as of 1055pm ( 02/08/2018 ) i still cannot access the Balance of my data via Optus My account 

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