As it would involve someone from Optus to take a look into your account the best I could do is escalate your thread. Hopefully a guru in that dept can have a look see 😉
@wood1, that's a bit odd :S
They were all there at one stage? We did recently migrate a large number of postpaid mobile/mobile broadband services to our new billing/service platform. In some instances, we've had to go back in and link the services back to your My account.
You're welcome to send us a PM with your details. I need your full name, DOB and account number. I look forward to hearing back.