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New Contributor
New Contributor

modem update

Hi there.

 

I want to know if my modem needs to be updated as I have had no internet for 1 week now.

my modem is Sagemcom version 8.353.1

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3 Replies
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Respected Contributor
Respected Contributor

Re: modem update

Have you spoken to tech support at all or tried any of your own troubleshooting? 

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I do not represent Optus. The views, opinions and advice expressed in my posts are my own
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New Contributor
New Contributor

Re: modem update

Yes I have. They said they will call me back but no one has of yet. I just got off the phone to a tech support and they said just to wait for the call.

I have no interent and am hotspoting from mobile to my laptop just for internet.

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RetiredModerator
RetiredModerator

Re: modem update

Hey Andysta, I've replied to your PM.

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