modem update

[andysta]

Hi there.

I want to know if my modem needs to be updated as I have had no internet for 1 week now.

my modem is Sagemcom version 8.353.1

[SamSam]

Have you spoken to tech support at all or tried any of your own troubleshooting? 

[andysta]

Yes I have. They said they will call me back but no one has of yet. I just got off the phone to a tech support and they said just to wait for the call.

I have no interent and am hotspoting from mobile to my laptop just for internet.

[JordanOptus]

Hey Andysta, I've replied to your PM.