I have been having this issue for MONTHS and still no joy. Is there a fix or is it that since the NBN was FORCED on us, Optus no longer cares? I have tried so many ways to access the webspace and nothing???? I have tried it with optusnet and optuszoo and neither works.
Status: Connecting to 18.104.22.168:21...
Status: Connection established, waiting for welcome message...
Response: 220 OptusNet WebSpace FTP Server ready.
Command: USER pendaws
Response: 331 Password required for pendaws
Command: PASS **********
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server
Any help available or, do we just suck it up and try elsewhere?
Hey @pendaws, I have a bit of experience with this one. Can you fill out the template below and that through via PM?
Are you the primary account holder: Y/N
Your full name:
I'll get back to you as soon as I can.
I have the same problem. If Optus has stopped supporting FTP then they should have contacted all users by email and given them say one month's notice. To just shut it down is totally unacceptable! If it has been stopped I request that it be reopened for a limited time to allow users to transfer the site to another web host.
I also notice that your last post was about a month ago. Could you please update the members of this forum as to the present situation.
It hasn't been shut down @Ross068.
I can't remember why this had occurred, but I still have the tools required to fix this.
Can you send us a PM with your account details? I need your full name, DOB, account number & email address.
I have contacted OPTUS and they informed me that FTP is no longer supported. Looks like they just shut it down without notifying anyone! Very poor customers relations. I'll now have to set up my site with someone else. Bah!!
Tried FTP. It's fine. Again either contact Dan with info to reset account or contact Optus to reset account. Most likely the person you talk to won't have any idea what you are talking about with FTP so just explain there is a problem and as in electronics turn it off and back on, reset the account, and it should be fine. Just make sure your password is in the correct format. Like most things in the tech industry sometimes a component doesn't quite wake in the right state so when Optus did a system rebuild at some time in the past a few accounts didn't quite wake in the right state. I simply asked the Optus operator to reset the account and I had to redo a password that wasn't quite in the right format. All webspaces then worked fine. Still do. Hope it helps.
Hey @skids, we can no longer take personal details on the Yes Crowd platform.
Link back to this thread and the guys will shoot through your details. I'll then be able to go in and sort this one out for you 🙂