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Dan_C
Online Community Manager
Online Community Manager

Re: members.optusnet.com.au FTP has stopped working

I actually blanked out his username (for privacy/security). He'd received the exact same 503 error. 

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AJ12345
Occasional Contributor
Occasional Contributor

Re: members.optusnet.com.au FTP has stopped working

Gday Dan

I wasnt concerned re the username

the example you quoted as not being supported for FTP was for

"members.OptusZoo.com.au.<username>"

i ( and the others) having problems are on

"members.Optusnet.com.au.<username>"

.

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vk7oo
Occasional Contributor
Occasional Contributor

Re: members.optusnet.com.au FTP has stopped working

I'm pretty sure Optus Zoo is the same as members.optusnet.au

When I was trying to get FTP working I tried both & got identical results - error 530

 

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Dan_C
Online Community Manager
Online Community Manager

Re: members.optusnet.com.au FTP has stopped working

I've broadcast a message via our internal message board. Hopefully I have an answer for you guys soon. 

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Dan_C
Online Community Manager
Online Community Manager

Re: members.optusnet.com.au FTP has stopped working

Hey guys, I'm collating some examples to send through to our fixed product specialist. 

 

When you get the chance, please send through your account details. 

 

I need your full name, DOB and account number. 

 

http://yesopt.us/pmdan

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AJ12345
Occasional Contributor
Occasional Contributor

Re: members.optusnet.com.au FTP has stopped working

PM sent

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Dan_C
Online Community Manager
Online Community Manager

Re: members.optusnet.com.au FTP has stopped working

Got it @AJ12345. Thank you very much. 

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xkcd
New Contributor
New Contributor

Re: members.optusnet.com.au FTP has stopped working

Hi Dan,  I am also affected by this I find the site very handy for my small static webpage. http://members.optuszoo.com.au/xkcd/ I cannot login and update the page though.  The service is mentioned on these pages, if that helps?

 

http://help.optuszoo.com.au/help/dsl/connected
https://memberservices.optuszoo.com.au/webservices/webspace/transfer/

 

I get the same 'Access Denied' error message when trying to connect, same as the others.

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Dan_C
Online Community Manager
Online Community Manager

Re: members.optusnet.com.au FTP has stopped working

Update from one of our Network engineers:

 

"Yes Uweb (user webspace) is still supported. This problem is only affecting some customers, not all. We can see other customers successfully logging into ftp & uploading files. We (ISE) are investigating."

 

Can you PM us with your account details? I need your full name, DOB and account number. 

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Dan_C
Online Community Manager
Online Community Manager

Re: members.optusnet.com.au FTP has stopped working

@AJ12345

 

I've been advised that you should now be able to log in using your existing credentials. Are you able to give it a test for us? 

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