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wendyoz5
New Contributor
New Contributor

landline (new)

Hi was wondering if any one knows how long it takes for a landline number to be activated, when changing phone number.  My old one was disconnected but new one is still saying number incomplete or wrong, when it is dialed.

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pwright
Regular Contributor
Regular Contributor

Re: landline (new)

Have you followed up activation with Optus?  Are you on the NBN, or Off the NBN?  Did you get an Appointment time slot? Maybe have a chat with Customer Service on Live Chat at http://yesopt.us/chat2us

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wendyoz5
New Contributor
New Contributor

Re: landline (new)

well its tuesday evening and still no home phone...all i wanted was a quick phone number change to get rid of annoying nuisance calls..thats 5 days waiting now. We are on the nbn, and have tried restarting modem, unplugging phone, and still nothing. I have tried ringing twice now, 1st time got put through to a department whos phone just kept ringing, and today they say there diagnostic tools are down so can i ring back in an hour or two...omg...what a long process for such a simple request. Smiley Frustrated 

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