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internet home

 I want to change my modem 

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Re: internet home

Change my password Wi-Fi
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Moderator
Moderator

Re: internet home

Hey @venere

If there is an issue with your current modem a replacement can be organised for you by our Technical Support team. They'll just need to do some basic troubleshooting to confirm that the modem is the cause for your issues.

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Re: internet home

 
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Re: internet home

I'm asking you to cancel my home internet
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Re: internet home

I just asking for my home internet to be canceled
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Re: internet home

hi my home broadband speed is very slow
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Re: internet home

Yes I need help troubleshooting my home internet I think my modem is not working
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Re: internet home

Answer me
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Online Community Manager
Online Community Manager

Re: internet home

Hi Sueaz1,

What type of internet do you have?

Please let us know what troubleshooting have you done? Please try these broadband troubleshooting steps.

What suburb/postcode are you located in? Have you checked for any known outages? Enter your location and tick the Fixed outages box to have a look if that’s the issue.

Just a heads up as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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