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venere
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internet home

 I want to change my modem 

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9 Replies
h47MY9g9
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Re: internet home

Change my password Wi-Fi
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Aron_YC
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Moderator

Re: internet home

Hey @venere

If there is an issue with your current modem a replacement can be organised for you by our Technical Support team. They'll just need to do some basic troubleshooting to confirm that the modem is the cause for your issues.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

Bridget69
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Re: internet home

 
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3hCn439R
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Re: internet home

I'm asking you to cancel my home internet
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3hCn439R
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New Contributor

Re: internet home

I just asking for my home internet to be canceled
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SupreeT
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Re: internet home

hi my home broadband speed is very slow
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Sueaz1
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Re: internet home

Yes I need help troubleshooting my home internet I think my modem is not working
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Sueaz1
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Re: internet home

Answer me
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Ray_YC
Online Community Manager
Online Community Manager

Re: internet home

Hi Sueaz1,

What type of internet do you have?

Please let us know what troubleshooting have you done? Please try these broadband troubleshooting steps.

What suburb/postcode are you located in? Have you checked for any known outages? Enter your location and tick the Fixed outages box to have a look if that’s the issue.

Just a heads up as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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