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New Contributor tash3004
New Contributor

internet connecting but not loading

i have recently moved house and when i tried to use my internet it would connect but wouldnt load pages. Does anyone know how to help or what to do please and thank you

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Respected Contributor
Respected Contributor

Re: internet connecting but not loading

What type of service do you have? And have you requested Optus to move this for you? 

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I do not represent Optus. The views, opinions and advice expressed in my posts are my own
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Online Community Manager
Online Community Manager

Re: internet connecting but not loading

@tash3004, we'd really need more information.

 

If you could answer @SamSam's questions, that'd really help us confirm what action needs to be taken to get you up and running.

 

All service relocations based be booked 2 weeks prior to planned move date. If we haven't been advised of your intention to move, then your existing connection at the old address will still be active.

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