What type of service do you have? And have you requested Optus to move this for you?
@tash3004, we'd really need more information.
If you could answer @SamSam's questions, that'd really help us confirm what action needs to be taken to get you up and running.
All service relocations based be booked 2 weeks prior to planned move date. If we haven't been advised of your intention to move, then your existing connection at the old address will still be active.