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New Contributor cyberboy
New Contributor

how to find my account number

Hi, I have a broadband service and do not know my account number. the only thing that I have is order number when I signed up. How can I retrieve my account number?

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Crowd Champion Davelew
Crowd Champion

Re: how to find my account number

Hi

Are you able to log in to My Account. Your account number is shown there.

Otherwise a call to Optus.

Dave


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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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New Contributor cyberboy
New Contributor

Re: how to find my account number

That's the problem, I need the number to create My Account. Optus did not send me any info regarding my broadband detail: no welcome pack, no email. I did not even know the landline phone number link with the account

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Crowd Champion Davelew
Crowd Champion

Re: how to find my account number

Online chat to Optus then.

Just a thought have you checked your spam emails?


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Crowd Champion Davelew
Crowd Champion

Re: how to find my account number

Hi

Another thought by the sound of it you haven't received your first bill yet, this will have your account number so wait for this to arrive. You have to pay this first before you can set up direct debit.

Dave


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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New Contributor cyberboy
New Contributor

Re: how to find my account number

Thanks Dave for helful answer, I have'nt got first bill yet, however chatting with Optus staff now and they will sort it out

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