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how can I link 2 accounts on my login

jocindi

When I log in I can only see my mobile account how do I add my home internet account to the same log on

 

Re: how can I link 2 accounts on my login

Berowra2

Hi @jocindi, Inside MyAccount, go to "Add A Service" (on right hand side) and then follow the instructions to Link My Optus Service.  It can take up to 48 hours to complete.

Re: how can I link 2 accounts on my login

jocindi

Thanks for the advice but apparently I cannot link an Optus mobile account login to an Optus Broadband Internet account login as they are run as 2 separate parts of the business. If this is true it is ridiculous as we all know how frustrating it is to remember all the passwords you need to access things on line,

Thanks again

Re: how can I link 2 accounts on my login

Berowra2

Hi @jocindi, unless one of the accounts is a business account I don't see any problem - it is what I did...  And it is what I have right now.

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Re: how can I link 2 accounts on my login

jocindi

Hi Berowra2 Thanks again. I have been busy a few days but have tried again and still cannot. When I log onto my mobile account there is no option on the right to add an account. Optus tech support told me I could not link them also ??? Maybe you used to be able to or maybe if I could log into my home internet account the option may work that way around ?

Re: how can I link 2 accounts on my login

AlexRH

Heya @jocindi, sounds like your Internet account might not be compatible with My Account.

We can definitely take a look though! Please PM me with your account number, full name, DOB and email login so we can get to the bottom of it for you. 


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Re: how can I link 2 accounts on my login

timbosauer

Same problem for me. I've been told I need two My Accounts, each requiring separate email addresses.

Re: how can I link 2 accounts on my login

[ Edited ]
Dan_C

@timbosauer, you can absolutely link a broadband service to an existing My Account profile.

 

There are certain limitations when it comes to particular product types but that shouldn't stop you registering for electronic invoicing or accessing PDF copies of your bills online.

 

You've given the "add a service" tab a shot? You'll need to enter service number or username.

 

If you do receive an error prompt, let us know. We can always link the service to your profile from our end.

 

You can also try our My Account Troubleshooting guide. 


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This guide explains how everything works on here and you should also check out our Community Guidelines.

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