Hi @Stephental, that sounds like quite the dilemma and I appreciate that the entire situation may be quite frustrating for you 😞 Have you managed to get any further clarification on this, and hopefully a resolution since posting this? If not, you can speak with us on Live Chat to see if there have been any further updates.
still no resolution
I gave this fix i found 3 days ago to the chat line was one for 1:10 hours still not fixed
Finally resolved after 3 hrs on the phone to T@#$$$ and 10 mins to Optus tech support. Good thing I used to work for that other company and knew which cue words to use to make them respond. After having things escalated to Level 2 via mentioning the TIO, they agreed that something MAY have gone wrong during the porting process. I asked Optus tech to contact T tech, and lo and behold - problem solved! Problem was with T routers not letting all the info go properly when my number was ported... consequently I was alive to all the world - except for T mobile users!
A heads up to others who may read this because they are having similar problems - don't be put off by a telco's 'we can't see a problem at our end' - both telcos initially claimed this- persist and ask for the issue to be escalated.... after, of course, first trying to reset/reboot your phone (ie try as best you can to ensure that it is NOT a handset isse)!!
Then phoned Tech again , once again told not there problem was a telstra problem , I phoned Telstra . because I was not a customer could not help. Phoned tech again put through to level two support , the said could not help.
I advised them if the could not fix I would like to canx my and my parents account, after beenwith you for 30years, they put me through to someone to canx my accounts they advice they could help, that was two days ago, and still no word
Where is the service ?
Sorry for the late reply - how's it all going at the moment? Has there been any improvement? If you still need a hand please PM your account info, along with your full name and DOB so we can take a look.
I have same problem with my mum's phone
Moved over to Optus from Telstra a few months ago ... nothing but issues with number being ported.
Finally got the porting to work and after a few months she now CAN NOT RECEIVE calls from Telstra numbers.
SHe can dial out and receive calls from OPTUS numbers only.
No help with support service on phone or live chat.
Does anyone no how to contact someone useful.
Wnt to cancel and go back to Telstra
Hi @ozfish, something like this does need to be investigated by our Tech Support team. If it's already been raised, could provide the fault reference number? I can request a call back from our Case Management team