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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Anaynay
New Contributor
New Contributor

frustrated right now!!

I'm trying to google a contact number that will get me to speak to someone rather than have me go through so many automated voice calls pointing me to the wrong direction...  It's frustrating that the numbers on the website arentvtye ones I want. .  I want to talk to someone and pay my bill over the phone. . Not go pay it with the automated voice...  😡😡😡

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10000000000GB
Trusted Contributor
Trusted Contributor

Re: frustrated right now!!

Do you have a My Account?  In there you can pay by credit card easily enough.

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Davelew
Crowd Champion
Crowd Champion

Re: frustrated right now!!

Easier still to pay your bill using the updated My Optus app.

 

Dave

 

 

 


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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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boreen
Occasional Contributor
Occasional Contributor

Re: frustrated right now!!

It is frustrating working your way around Optus, maybe they do not want to talk to you, I spent two hours going in circles. Been 12 years with Telstra and not one complaint.

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Davelew
Crowd Champion
Crowd Champion

Re: frustrated right now!!

I suppose you could say you get what you pay for. Optus are generally a fair bit cheaper than Telstra for both mobile and broadband.

I must have been lucky as I have had good service from Optus 🤞 and when I have needed to contact them live chat works for me.

 

Dave


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Dan_C
Retired Employee
Retired Employee

Re: frustrated right now!!

We have heaps of way to pay your Optus account. I don't believe agents take payment over the phone. If they were to take payment, they'd simply be using our secure online payment portal https://secure.optus.com.au/paymybill/ (the same as our customers would).

 

If you were to select bill payment on the IVR, you'd be directed to our self-service line. We offer the following payment methods.

 

  • My Optus application
  • Optus.com.au/myaccount
  • In person via Australia post (fees apply)
  • BPAY
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