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Occasional Contributor
Occasional Contributor

firmware update for Sagem 3864v3hp

This modem was installed on20 March 2019. Is there an update for it and is it true that resetting will automatically apply any outstanding update?

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Honoured Contributor
Honoured Contributor

Re: firmware update for Sagem 3864v3hp

Yes. Turn off then back on will automatically upload any new FW (if Optus has some).
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Trusted Contributor
Trusted Contributor

Re: firmware update for Sagem 3864v3hp


@perrywinkel wrote:

This modem was installed on20 March 2019. Is there an update for it


I don't know.


is it true that resetting will automatically apply any outstanding update?

I don't think so.

With the 5366 we can force a firmware update by doing a reboot through a maintenance menu. See if there is a similar reboot option for your 3864.

 

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Occasional Contributor
Occasional Contributor

Re: firmware update for Sagem 3864v3hp

Thank you petergdownload

Regards

perrywinkel

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Honoured Contributor
Honoured Contributor

Re: firmware update for Sagem 3864v3hp

I was under the impression Optus could update all modems remotely if they decided? I might have steered you wrong @perrywinkel
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Trusted Contributor
Trusted Contributor

Re: firmware update for Sagem 3864v3hp

@perrywinkel 

Have a look here https://devicehelp.optus.com.au/sagemcom/f-st-3864ac-windows-10/first-use/guide-to-the-modem-setting...

If you scroll through the guide to the last page it mentions about firmware update.
"In Management you can update the modem software and restart."

I am not an Optus employee. If a reply helps please give a Kudos and when an issue is solved please mark as solved.
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Super Contributor
Super Contributor

Re: firmware update for Sagem 3864v3hp

Hi - on 7th February firmware for V3AC and V3HP was at 10.96. What does your modem show? I think the pull down upgrade menu is disabled. Optus push down the firmware. As indicated above, you can encourage a TR069 check request from Optus by Restart or Factory Resetting modem sometimes , other times the upgrade occurs automatically.

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Occasional Contributor
Occasional Contributor

Re: firmware update for Sagem 3864v3hp

Thank you for the suggestion, Tigers 1719. Following the path suggested, under Management > Update I discovered the following firmware advice:

perrywinkel_0-1589433322113.png

Unfortunately this begs the question of how to complete Step 1: How do I "obtain an updated software image file from my ISP" Optus?

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Trusted Contributor
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Re: firmware update for Sagem 3864v3hp


@perrywinkel wrote:

Unfortunately this begs the question of how to complete Step 1: How do I "obtain an updated software image file from my ISP" Optus?


As far as I'm aware, Optus have never provided firmware as downloadable files for their modems, so that option is not really aimed as customers.

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Occasional Contributor
Occasional Contributor

Re: firmware update for Sagem 3864v3hp

Thanks Mktich

 

I think you're right. My Sagem 3864vhp also displays the version number 10.96, so I guess it must be up to date. Maybe Optus indeed updates when a reset is performed. I had to do that recently, but for a different reason.

Strange that Optus is not more specific about the matter!

Regards

perrywinkel

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