Hi @nuyewanu, thanks for reaching out to us here.
Please feel free to reach out to us by a private message via our Social Media pages (official Optus Facebook page or Twitter page) where we'll be able to obtain your details securely and provide you with an update about the fault reported for your service.
Alternatively, you can reach us on a smart device via our Messaging service on the My Optus app 24/7.
