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andymac
Occasional Contributor
Occasional Contributor

emailed scanned photos too big

I had some photos scanned at Officeworks and emailed to my OptusWebmail account . When I try to open them they are far too big to see or to forward on 

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3 Replies
z_hook
Moderator
Moderator

Re: emailed scanned photos too big

Hi @andymac,


Thanks raising this with us.


OptusNet customers have a mailbox size limit of 500 MB per email address. If you do exceed this there may be issues with sending/receiving emails and opening attachments.


You may need to delete any unwanted emails from your email account. Make sure you remove emails your Spam, Deleted Items and Sent Folders.



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AndS
Regular Contributor
Regular Contributor

Re: emailed scanned photos too big

@andymacIf they are in your mailbox then I would download them as a file and save to your hard disk. Then you can view them and shrink them or scale them with a good quality graphics program like GIMP or Paintshop Pro or Krita etc

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petergdownload
Honoured Contributor
Honoured Contributor

Re: emailed scanned photos too big

A common issue. It may be the total file size exceeded your Optus quota (which is very small) but also there's limits on the size of individual files that a detailed photo can easily exceed when being sent as an email (say 5Mb a file)

You should look into other online options such as the free Dropbox account. Send the files there.

Also take the time to migrate to a non-RSP based email address (like google). Much more space, security and features and you also don't lose the email address if you ever leave Optus.