I joined Optus about 6th May. 2 Weeks to get a sim card, 5 days to get connected after sim installed at Cannington store. about a week later I received a modum. I connected as per instruction IP configuration problem. over 1 hour on the phone no luck 3 days later customer service contacted me after 3 phone calls but I had already fixed that problem. then I tried to access emails. Guess what? No access! Surprise, surprise, surprise. I spent 1 hour on-line hookup filled in the person confirmation file 3 times, gave my name D.O.B. & phone number 4 times & still can't access emails. Is it possible for someone to contact me & explain why I have had so much misfortune or whether it is lack of knowledge in your staff or mayby nobody has a clue of how to fix my problem. I received my account before I had a phone or modum. Please explain.
Solved! Solved: Go to Solution.
Just a heads up Peter as per the red advisory message when you posted your question that we don't have access to or visibility of customer accounts here on our public forum. Please let us know where you were directed from if you were told this is an Optus service point.
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I work on desk top, not the phone messages.
I muddled through getting connected, instillation was useless! (pass key did not work)
I got onto the email, nothing worked that they told me to do till the next day & a full reboot!
My next questions, How do I access the free sport channel they promised?
How do I get a new email address?
Evening all thanks for your help. I think I have my head around it now, & I found out why they give away optus sport, It only has pommy football, they give it away because no-one wants it.