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Occasional Contributor RichieB
Occasional Contributor

email for account investigations

Hi I am trying to resolve an overdue account payment and was given an email address of pop_investigations@optus.com.au to send my details to. I have complied but I am getting a response saying this is not a valid email address. 

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7 Replies
Esteemed Contributor
Esteemed Contributor

Re: email for account investigations

Hmm that would seem like a malformed email address to me and lack of anything on good old Google would suggest not much activity with that one. I did find a post from a user a while back that used the email address pop_investigation@optus.com.au without the s in investigation so I’m not sure if that is worth a shot.

 

https://www.facebook.com/optus/posts/10151502358219597

RetiredModerator Mike-N
RetiredModerator

Re: email for account investigations

Hi @RichieB,

 

If you still need assistance with your overdue account, please feel free to send us a private message with some more details regarding your issue. Thanks 🙂


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor RichieB
Occasional Contributor

Re: email for account investigations

Hi Mike_N, Thanks for following up as this forum seems to be the only part of Optus interested in seeing if customer issues are resolved. I wished I used this forum more rather speaking to customer service over the phone which proved to be a complete waste of time. Have received nothing back at all except a threatening call from a Collection agency. I have paid the bill to avoid further damage to myself. I have a home business that is ruined thanks to a complete stuff up of a move by Optus. Last thing I want is my credit rating jeopardised because I trusted you guys were at all interested in investigating the issues I have raised. Very dissapointed.  There is always the telecommications ombudsman as an avenue to raise my issues

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Moderator Aman_B
Moderator

Re: email for account investigations

Hi @RichieB, will be more than happy to help with your enquiry. Could you please confirm in a PM your account details as mentioned earlier and we'll look into this? 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor Paully75
New Contributor

Re: email for account investigations

Exactly same situation as above. Useless automated service. Email address keeps bouncing back. Pissed off 

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Occasional Contributor RichieB
Occasional Contributor

Re: email for account investigations

Yep, have moved on from this mob. they are useless. I pay a little more now but I get a response and a service that works 

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RetiredModerator Toomey
RetiredModerator

Re: email for account investigations

Sorry @Paully75, we don't offer support via email but you can send any moderator a private message instead with the below details and we'll get back to you asap

 

Full Name:
DOB:
Account Number:
Are You The Primary Account Holder: Yes/No


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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