I cannot access my email. My account starts with hidden and cannot contact anyone for help. Attempts to change it result in a message that a temporary password would be sent to my email address. I did not proceed as i cannot access my email.
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Just a heads up brian1943 as per the red advisory message when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.