Iam trying to send this email to the" POP 'email i was given by optus , but guess what it is saying it is an ionvalid email !! surprise , not really .
Please read eamil below , obviously i cannot attach the evidence ... this has been going on since April 2017
I spoke to Syd from Optus on 4/9/2017 at 3.30pm by phone.
Discussed home phone Bill for $72.15 , this was paid on 20/4/2017 under the old reference/account number by mistake, after changing to NBN.
I spoke to Loida cp 553733 from Optus by phone on 4/5/2017 regarding this issue
Loida asked me to send a fax , which I did on the 4/5/2017 ( fax receipt is included ) regarding this issue.
I thought the issue had been fixed as we have paid the phone bill and I had sent the evidence through to 1800555101 as instructed .
We then received another letter on the 29/8/2017 saying we owe $72.15.
We have paid this amount under our old Reference number .
Would you please respond to this email confirming you have found the amount of $72.15 and not to add to any future bills .
This situation is very stress full as I always pay my bills on time and in full.
Solved! Solved: Go to Solution.
Have you tried all lowercase as in email@example.com ?
Sorry that is all the information I have on that email address. You may need to contact support to find out why it is not working for you. You can try support on the live chat link below if you wish.
Really sorry for the late reply, @Wherewen. Have you spoken to someone in regards to your payment / bills since posting? Even if you accidentally paid your old account we can still transfer this to your new account which is active. If you still need assistance then speak to us here. By the way thanks for your assistance @Yeldarb. Feel free to message us if you need help with anything else. Karik
I can understand how you feel, Optus wants to sell you all sorts of products but there is no way one can contact them on any other matter.
I wrote a letter to Optus in Adelaide two month ago, never even got a confirmation of them receiving this letter. Now trying to contact them is impossible, because talking to them is useless as no one knows anything regarding the Adelaide mob. Hopeless, the only way one can get any help would be to go to Current Affairs, then suddenly they all know about your story. Funny that.
The only way to get a result, is, keep pushing and digging. They will wake up eventually.