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2013-04-19 04:16 PM
Removed post due to offensive language. Please refer to T's & C's.
2013-04-20 02:50 PM
2015-05-28 11:20 AM
Hi, I have had very similar issues to those stated in earlier posts and would like to add what I have noticed.
Firstly my connection is a cable unlimited premium speed package with quoted speeds of up to 100 Mb/s download.
I have had the service for 12 months with 90-100 Mb/s download reguardless of day or night time use.
I am using the optus supplied modem/router with 4 port router and wireless built in (Cisco DPQ3925-X DOCSIS 3.0 2-PORT Voice Gateway).
I was very happy with the service untill recently when I was disconnected for approx. 6-7 days due to "maintenance in the area". After the connection was reinstated the maximum speed I have been able to achive is 50 Mb/s down.
Today's speed test http://www.speedtest.net/my-result/4393287282
Aswell as the modem was having an average of 10-20 self restarts per day for the first month after maintenance was completed. There was also a few rare occasions where my modem would lock up completly and appeared to be connected but was outputting a high pitch whistle and required a full reboot to get it working again. Over the last month or two since the maintenance period the modem has not locked up since, So I assume the problem has fixed itself or a revised firmware has been implemented to fix what was casuing it or whatever, so i have not lookied into it further. All my hardware has been checked and double checked and i can not find any problems that would be causing this (I tried replaceing ethernet cables, tetsted speed on the wireless connection, tested on one of the other computers in the house, I even fully rebuilt and serviced my hardware and formatted and reinstalled everything on the hard drives).
Since the speed has dropped we have got a new pc for my wife and the speed has remained ~50 Mb/s when tested on her pc. My 4 year old daughter wants to watch "abc iview" on the tablet and I am sick of hearing about it not working.. (she has already destroyed the ipad with rage caused by this and is now only allowed generic cheap throw away tablets).
I hope this problem can be sorted out soon as my next step is to contact customer support.
2015-05-28 11:57 AM
Thanks for providing such detailed feedback, it helps me get an idea of what could be occurring to cause your speeds to drop. There's a couple of possibilities I've identified which may help when you speak to our tech team.
1) Are you running the speedtest via a cabled computer, or over wifi? The majority of wifi devices that are 6 months old or more have either a B, G or N type wireless adapter. These are indicative of the speeds you can expect over wifi. An N network adapter will often achieve between 40-60mbps download over wifi depending on the environment (no wifi interference equals higher speeds, less distance means less signal dropoff etc). Some newer devices have an AC type wifi adapter, this allows for much higher download speeds over wifi but is not included in many of the devices most people own. Our tech team will often ask you to run tests over both wifi and cable to determine if the fault is wifi related only
2) There could be congested traffic on the exchange in your area, I definitely recommend speaking to our tech team about this. If it is the cause then at least you can get an update on any planned upgrades and peace of mind knowing the fault isn't at your house.
3) It may be a modem fault, or it could be the configuration of your home network.
Best bet is to give our faults team a call on 131344.
They'll be able to run tests at our end, perform some troubleshooting with you and help you resolve the issue so your daughter can enjoy her ABC iView again
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