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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

philos188
Occasional Contributor
Occasional Contributor

deleting an e-mail from webmail also deletes it from outlook

I was told by Optus Customer Service Representative that deleting e-mails from the webmail will not affect them in Outlook, i.e., they will still be available in Outlook. Based on this advice I went ahead and deleted all my e-mails from webmail.  Upon logging into my Outlook I discovered that all my e-mails have vanished. Some of them are pretty important. Any idea what's going on? 

 

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Steven_YC
Moderator
Moderator

Re: deleting an e-mail from webmail also deletes it from outlook

Hey @philos188 - It's not great that there has been an issue with your emails.

Can I just clarify that the emails were deleted via a Computer or on a device that was being used by yourself? Could you share a bit more information in this regard? Was it done through a third party App that was logged into your email? 

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YetAnotherAcc
Respected Contributor
Respected Contributor

Re: deleting an e-mail from webmail also deletes it from outlook

It will be because you have set up outlook in POP3 mode instead of IMAP. See here.

Have you checked the deleted mail folder on webmail to see if they are still there?

philos188
Occasional Contributor
Occasional Contributor

Re: deleting an e-mail from webmail also deletes it from outlook

It's was done using my laptop.

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philos188
Occasional Contributor
Occasional Contributor

Re: deleting an e-mail from webmail also deletes it from outlook

Nop. They are all gone.
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Kartika
Moderator
Moderator

Re: deleting an e-mail from webmail also deletes it from outlook

Hi @philos188, the deleted emails will be moved to the trash folder. Please login into webmail directly as you will be able to retrieve the emails from the trash folder. Unless you deleted them from the trash folder as well. 


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philos188
Occasional Contributor
Occasional Contributor

Re: deleting an e-mail from webmail also deletes it from outlook

The e-mails were deleted from the trash folder as well. I assumed that every e-mail counts toward the quota of 500MB irrespective of the folder in which it resides.
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Joeblogs
Contributor
Contributor

Re: deleting an e-mail from webmail also deletes it from outlook

Hi philos188, give optus email the flick and just use Gmail. Happy new year!
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philos188
Occasional Contributor
Occasional Contributor

Re: deleting an e-mail from webmail also deletes it from outlook

Yep. That's a good advice. Pity I haven't done it beforehand. Thanks Joeblogs.
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YetAnotherAcc
Respected Contributor
Respected Contributor

Re: deleting an e-mail from webmail also deletes it from outlook


@YetAnotherAcc wrote:

It will be because you have set up outlook in POP3 mode instead of IMAP. 


Just came across this old post of mine and realised that I've written it wrong way around. It should read:

It will be because you have set up outlook in IMAP mode instead of POP3.

To clarify why, its because with IMAP, webmail content is synced with Outlook so what you do in one is reflected in the other, whereas with POP3, Outlook will download whats in webmail to your device and once on your device it cannot be deleted from the device if you delete it in webmail.

@Optus To avoid any confusion in the future can you please edit my original post with the correction.

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