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Contributor
Contributor

delete device from gateway

hi, i have just bought a new mobile. IT shows up on the gateway ok. I want to how to delete the old phone from the gateway?

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Moderator
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Re: delete device from gateway

Hi @Joeblogs, just for some clarity around what you're needing help with, can you please provide some further details including what gateway you're using and if it's an Optus provided service/device?


As a starting point if the device is Optus supplied, check out our mobile device guides and our modem device guides as they may have instructions on what you're trying to achieve.

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Re: delete device from gateway

Hi @Vin_YC, yes it is an optus  modem. A 5366LTE.

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Re: delete device from gateway

No worries, @Joeblogs


Were you able to access the mobile device guides and our modem device guides at all? 


Do you mean you are trying to delete the WiFi details for the modem, from showing in the old phone? 

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