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New Contributor POZZ2704
New Contributor

customer service

Optus broke their record with me.


1 hour 3 mins wait time + 16 mins of talk time to resolve an issue of direct credit billing.


No confirmation sms as requested to confirm resolution of conversation.


Poor and unaceptable customer service.


Need to lift their game if they wish to retain customer base.



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Trusted Contributor
Trusted Contributor

Re: customer service

Sorry, when you say "confirmation of conversation SMS" are you asking them to SMS the entirety of your conversation to you? 


The most you might get is a "The credit of $xx.xx is being applied".

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
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