Hey @Hdl, Optus doesn't offer support via email I'm afraid. Instead, feel free to send me a private message with your enquiry and the below details to process.
Are You The Primary Account Holder: Yes/No
Thanks Toomey, do you work for Optus?
I am writing a letter at the moment detailing all the litany of errors Optus support has done and where it is currently. I will send that via snail mail as suggested by the Raising Complaint website. My issue is still unresolved and I am not at home to provide details such as account numbers etc to give you idea what's has happened with my account. I still have no DSL account and someone is meant to contact me by yesterday although it was Sunday so I take it support is not working on Sunday.
if you can just assure me that you work for Optus then I am happy to provide the details. Where do you sit in Optus structure?
Yes, all moderators of this forum are Optus staff members. We work as part of the social media support team in Melbourne. You can identify a moderator by clicking on our profile, from here you will also have options to message us privately.