cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
riyadislam
New Contributor
New Contributor

cancellation

hi team,

 requesting several times to cancel my contract since 10th march  but still optus sending me the invoice . called several times  , get a confirmation over the phone but still getting the invoice . after sending the email no one called me or cancelling my contract. i would like to go Ombudsman if you guys not fixed it with 1 week. 

 

thanks 

0 Kudos
Reply
1 Reply
Ray_YC
Online Community Manager
Online Community Manager

Re: cancellation

Just a heads up riyadislam as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter  with the details for further assistance mentioning you’re unable to use the My Optus app.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply