requesting several times to cancel my contract since 10th march but still optus sending me the invoice . called several times , get a confirmation over the phone but still getting the invoice . after sending the email no one called me or cancelling my contract. i would like to go Ombudsman if you guys not fixed it with 1 week.
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Just a heads up riyadislam as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.