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New Contributor
New Contributor

can't set up optus email via outlook

Hi,

i tried to set up outlook email for outlook following the steps shown by optus support but not sucessful, it says the operation timed out waiting for a response from the sending (SMTP) server.

i was working fine until i couldn't send emails out, so i had to delete the outlook account and tried to create a new one.  Thanks.

 

 

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Honoured Contributor
Honoured Contributor

Re: can't set up optus email via outlook

Strongly recommend switching to a non ISP email address. Security and features are better and you can leave any time you want for another ISP.

 

Regards

 

Peter Gillespie

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RetiredModerator
RetiredModerator

Re: can't set up optus email via outlook

Hey @gunner8911, can you give this a try and let us know if it resolves the issue?

 


1. Click 'File' from the menu bar
2. Select 'Info'
3. Select 'Account Settings' on the right
4. Select your OptusNet Email Account: Click 'Change'
5  In the pop up box: Click 'More Settings'
6. In the next  pop up box: Click the 'Advanced' tab
7. Under 'Delivery' ensure that the option 'Leave a copy of messages on server' is NOT ticked, untick it if it is
8. Click 'Apply'
9. Click 'Ok'

 

Please also ensure that both incoming and outgoing servers are set to mail.optusnet.com.au, and that 'Require Logon Using Secure Password Authentication (SPA)' is not ticket ('Account Settings' > 'E-Mail' > your email account > 'Change')


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New Contributor
New Contributor

Re: can't set up optus email via outlook

Thank you for your instruction Tano but i still can't send email, i guess i might relate to my mail box size limit.  I will contract optus directly. 

 

Kind Regards

 

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New Contributor
New Contributor

Re: can't set up optus email via outlook

Thank you Peter for your advice.  It's certanily one of the option i will consider.

 

Kind Regards

Hien Tran

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