There will be some channels leaving the Fetch service soon. Click here to find out what they are. Read the full story
2018-11-06 09:13 PM
Since October many Chinese websites can't be open from my cable service.
I've tried the device troubleshoot guide on the support page. Restart modem, clear cache etc. only in vain. I'm not an expert, I searched some solutions, but nothing works. However, here are some observations and I hope someone can help.
1. It's widespread. Lots of sites are inaccessible.
Error in chrome: [web address] took too long to respond. ERR_CONNECTION_TIMED_OUT
Error in Edge: Error Code: INET_E_RESOURCE_NOT_FOUND
Examples are www.boc.cn (Bank of China), www.stats.gov.cn (Bureau of Statistics) www.pbc.gov.cn (People's Bank of China), www.10010.com (China Unicom).
2. Tried to traceroute www.10010.com, it stopped at 126.96.36.199, a node in China.
3. Using VPN and same pc, I can access those sites.
4. Using optus mobile network tethering, I can access those sites.
5. Using telstra mobile network tethering, I can access those sites.
My guess is that the cable network wrongly relays the traffic to a dead end, or the node in China just goes silent on the request.
Appreciate if anyone can help.
Thanks in advance.
2018-11-07 08:48 PM
Anyone experiencing the same? Anyone can help? Moderator too busy? I also tried to edit DNS to google servers but it didn’t work. I’m going to lodge with Optus.
2018-11-08 08:39 PM
Sorry @SSL, it’s been incredibly busy on the forum over the last 2 days. I'm doing my best to play catch up.
you've tried to access the same websites after changing from Optus - Google DNS, but the traceroute yields the same result?
You're welcome to send us a screenshot of the traceroute over PM. I can forward it across to our network team for investigation.
I haven't received any reports of the issue you're describing.
We’re currently performing upgrades to the Yes Crowd platform.
Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.
Please mark it as a Accepted Solution and be generous with that Kudos button
2019-01-09 01:45 PM
I have got exactly the same issue recently. Not only I could not reach the chinese websites you mentioned, but also www.douban.com, and Baidu netdisk is unaccessible either.
2019-01-10 08:35 AM
The above is the status for http://www.boc.cn which shows connection timed out.
2019-07-04 11:30 AM
I cannot either and the live chat just do nothing helpful at all.
Did you get the issue resolved? Can you please let me know the solution plz?