we have been sent a modem for adsl and we have cable. The only telephone line is down the other end of the house than the tv which is in the lounge. Optus has confirmed that they can’t supply cable. They didn’t tell me that when i signed up. please advise what the solution might be
we have been sent a modem for adsl and we have cable. The only telephone line is down the other end of the house than the tv which is in the lounge. Optus has confirmed that they can’t supply cable. They didn’t tell me that when i signed up.
Optus generally don't connect to MUDs. Multi unit dwellings. I'm not sure how you and your customer service person got your wires so crossed about what you were signing up for. Do you have any emails confirming any details of your plan?
I'd suggest you contact Optus direct, live chat, and explain the mix up. At this early stage there is probably no issue with you cancelling the order and returning the modern.
Just to confirm, have you signed up for an Optus Cable plan but been sent an ADSL modem, as staff are telling you that you can't get Cable at your premises?
It's working checking your order details to see exactly which product you ordered - cable or ADSL.
With regards to location of your modem, you should be able to keep it at the back of your house if you're using wifi. And, if the modem is too far, we can talk through alternative options to make sure you're connected around your home 🙂
thanks I have found out Optus have no cable in our building. Having left telstra we are now trying to work out how we get the signal from the telephone line at the other end of our unit to the lounge thru concrete walls.
We have been told to buy a booster ? looking at that option.
Do you know much about a Boostet? would appreciate any guidance you can give
depending on your environment and the wifi penitration around your unit. Another option is looking at Powerline Network devices, you plug the output from the Modem to an injector that connects to a power point. From there the system uses the power cabling of your unit and connect to a receiver unit at a power point in the loungeroom. You can then connect the receiver unit to whatever device you want.
or you can run a cable from one room to the other.