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New Contributor
New Contributor

account fees being charged after update of Direct Debt

Please advise why I am being charge $15 for updating my direct debit information?

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Respected Contributor
Respected Contributor

Re: account fees being charged after update of Direct Debt

There's no $15 fee for updating details. They do charge a late payment fee which is $15 though. Is it possibly that? 

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I do not represent Optus. The views, opinions and advice expressed in my posts are my own
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RetiredModerator
RetiredModerator

Re: account fees being charged after update of Direct Debt

Hey @Rokeby20 - There is no fee for changing direct debit, however this sounds like a late payment fee.

 

Shoot me your details via private message and we'll take a look into this for you. 


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