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New Contributor
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accoount cancellation

good morning - I have cancelled my account - I was told I would get a prorata charge on my latest bill and it would be resent, but I keep getting reminders - can you please advise

 

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Re: accoount cancellation

Good Morning @leandas, Thank you for raising this issue. Please note that we’re unable to look into account details on Yes Crowd. If you’re still needing a hand, we recommend messaging us via the My Optus app: https://app.optus.com.au/msg-us?tags=OCAYCMSG. Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook or Twitter page for further assistance.

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