Good Morning @leandas, Thank you for raising this issue. Please note that we’re unable to look into account details on Yes Crowd. If you’re still needing a hand, we recommend messaging us via the My Optus app: https://app.optus.com.au/msg-us?tags=OCAYCMSG. Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook or Twitter page for further assistance.