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Wrong Mobile phone associated with Home Broadband Contract


I ordere a home broadand bundle the 15 of July.

I am already registered ad Optus because I have my mobile number with you.


I have received now an email stating that my new service is active but the number associated with it is not my number.

I am hopelessly trying to talk with anyone to solve this, nor the live chat or the phone call seem to get through.


I am very much regretting signing the contract at the moment.

My internet should've been active yesterday but is not working and I need it for my job.


Saying I am disappointed is not nearly close to how I feel.

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Re: Wrong Mobile phone associated with Home Broadband Contract

Hi @buraberta


I'm sorry for the delay in getting back to your post. The Home Wireless Broadband (HWB) service is a mobile service itself meaning it has its own mobile number. This means when you receive a bill you will see two mobile numbers - your existing phone number and the HWB plan. If you're still having issues with this service, please send us a private message confirming your phone number, full name and date of birth. Thank you and sorry again for the delay!

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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