I was informed by your call centre that the information provided on your website about World Saver Plan is incorrect, thus false and misleading.
The plan provides for (https://www.optus.com.au/shop/bundles/worldrates):
• $5 per month (included at no additional cost on 30GB and 200GB Home Phone & Broadband Bundles & our Entertainment Bundles)
• Receive $5 of international calls
• Get great rates to 15 selected destination
However, the second bullet is infact not provided. Can you please re-confirm this, so I can escalate as necessary.
This is the first I've heard of the error. If there is an error, I'm more than happy to have this fixed & you properly compensated. Feel free to send me your info using this link & we'll be in touch to help.