Solved! Solved: Go to Solution.
Does the light on the router change to red by chance?
If so - it means it decided to try 3g instead of its 4g (only 4g is activated on that plan).
Yes, you can force it to 4g only with these steps
Open your browser and type 192.168.8.1
Click settings on the page that opens
It will ask for a username and password, i think both is admin or try username of admin and password of password (i cant remember)
Once logged in, click "dialup" on the left side
Then click "Network Settings"
Use the drop down box labeled "Prefered Mode" and change to 4g Only
Click the apply button.
Try that out and see if it fixes the dropout issues.
May not have the best signal on 4g to start with.
The router is constantly searching for other bands to find the best signal, it may find 900Mhz 3g is better and tries to swap to it.
I took quite a long time ot find the best spot in my house for my router - it now lives on a bookcase with a view out a window to a tower several kms away.
OptusBroadbanddropouts is a way of life for people in my area. It has gone on and on for 5 years. Constant hanging on to speak to someone in a foreign call center. For the last 12 months I haven’t bothered to call to complain as it makes no difference.
our local area Facebook page has constant remarks “Has anyone else’s Optusdroppedout” and then there is a long list of people who state they also have the mesmerizing problem.
why have I stayed with Optus with their lousy provision and lack of customer service? Well I have been with Optus for over 30 years and had decided to change providers when our area eventually gets NBN. The date for NBN keeps moving into the future. I am a non valued long term customer who can’t wait to leave!
This is not something that we can assist with here on the forum.
If for some reason it is still not resolved, please follow our complaints process.