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Wireless Home Broadband Super Slow

I have been using the Home Wireless 200GB broadband product for about 10 months now with no problems. Recently it slowed down to just 120kbps download/upload. 

 

After speaking on the phone and in store countless times I was told I needed a replacement SIM card for the modem. After receiving the SIM card it took another 3 days to activate as the online team, phone team and in store team could not do it. Eventually a staff member activated the SIM this morning but the speeds are still the same.

 

When I called back they only offered to check if the modem is faulty. This will take several weeks and obviously cost our household hundreds of dollars in excess mobile data charges as we must hotspot to get our work done. Is there any other way to fix this? 

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Re: Wireless Home Broadband Super Slow

Hi,

am having the same blooming issues and on same plan as you, it's painfully slow, can't even run a speed test. It's only been in this last week, and I ended up having to tether to my "optus" mobile plan in order to surf - which is nuts considering using same network. 

Is anyone out there having the same issues? 

 

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Re: Wireless Home Broadband Super Slow

I am having the same issue.  Had the same service for 2 years and 2 months.  The service in the first 18 months was fantastic getting 31MB download in offpeak and about 8mb peak.   In the last 6 months, I am only getting 1-2 mb down in peak and about 3-4 mb in offpeak.  Tried everything by changing SIM, restore modem, moving it to different locations, wired & wireless.  I'm doing a bit of research and it seems to be a common problem across a number of users, all experiencing a downturn in service level in recent months.

Optus - What is the issue?  Is it over-subscribed and the tower is now congested?  This is extremely disappointing.

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