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Wireless Broadband Huawei B818 Internet Disconnected

I have recently bought a Huawei B818 on the 500gb wireless broadband plan. On the first day I got it I could connect perfectly and use the internet. Now on the third day, after paying the bill and waiting for more than 6 hours, I'm getting internet disconnected errors. What am I meant to do? Has anyone had this problem?

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Online Community Manager
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Re: Wireless Broadband Huawei B818 Internet Disconnected

Hi Charlie1969,


Please see Troubleshoot Mobile Broadband connectivity

Please leave Optus a message for further assistance and someone will get back to you as soon as possible. 

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Re: Wireless Broadband Huawei B818 Internet Disconnected

Same problem. In the context of COVID19- phone support unhelpful. "Locked SIM" when first plugged in. Worked yesterday when took it back to shop. Paid bill today as prompted by email, and same problem of no internet.
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Re: Wireless Broadband Huawei B818 Internet Disconnected

I am having the exact same issue. No problems in the first 36 hours then crap ever since. Cannot even get through a game of Apex. Continual lag issues and not playable using this modem.

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