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New Contributor Jessb07
New Contributor

Wifi connected but no internet

Pls help! Last few days out modem has stopped worked...we received a new modem..but still same issue. World will connect but says internet not available. I've tried resetting...unplugging...everything! I'm at my wits end

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New Contributor Brown33T
New Contributor

Re: Wifi connected but no internet

If the Internet doesn't work on other devices too, then the problem is most likely with the router or the Internet connection itself

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Online Community Manager
Online Community Manager

Re: Wifi connected but no internet

Please see our help and support page Can't Connect for troubleshooting steps.


For further assistance please provide more information so our community members have a better understanding of your issue, e.g. what type of internet connection, what type of modem, what other troubleshooting have you tried, have you got a fault ticket number from Optus, etc.


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