Accepted Solution

Wifi connected but no internet


Pls help! Last few days out modem has stopped worked...we received a new modem..but still same issue. World will connect but says internet not available. I've tried resetting...unplugging...everything! I'm at my wits end

Re: Wifi connected but no internet

[ Edited ]

If the Internet doesn't work on other devices too, then the problem is most likely with the router or the Internet connection itself


Re: Wifi connected but no internet


Please see our help and support page Can't Connect for troubleshooting steps.

For further assistance please provide more information so our community members have a better understanding of your issue, e.g. what type of internet connection, what type of modem, what other troubleshooting have you tried, have you got a fault ticket number from Optus, etc.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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