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2019-07-17 11:28 AM
Pls help! Last few days out modem has stopped worked...we received a new modem..but still same issue. World will connect but says internet not available. I've tried resetting...unplugging...everything! I'm at my wits end
Solved! Solved: Go to Solution.
2019-07-18 10:11 PM - last edited on 2019-07-18 11:02 AM by Ray_YC
If the Internet doesn't work on other devices too, then the problem is most likely with the router or the Internet connection itself
2019-07-18 11:06 AM
Please see our help and support page Can't Connect for troubleshooting steps.
For further assistance please provide more information so our community members have a better understanding of your issue, e.g. what type of internet connection, what type of modem, what other troubleshooting have you tried, have you got a fault ticket number from Optus, etc.
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