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New Contributor
New Contributor

WiFi laptop connection

We have cable broadband. My wife’s work laptop (for the last 2 companies she has worked for) will not connect to our WiFi, or, if they have, will only stay connected for a few minutes. This occurs even when plugged in with Ethernet cable. This is affecting her work and may result in losing her job due to no internet connection. Please help.
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Respected Contributor
Respected Contributor

Re: WiFi laptop connection

Is your internet connection Optus Cable or Optus NBN HFC? If its NBN HFC, have you tried connecting the work laptop directly into the NBN  HFC box?

The work laptop will no doubt be using VPN software to allow remote secure connections to the work servers which may require port forwarding to be configured on your Optus modem/router. Has her work provided her with any troubleshooting information or anything that talks about "port forwarding", internet configuration, or anything like that?

The "will only stay connected for a few minutes" is  one indicator that port forwarding may be required.

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Re: WiFi laptop connection

It’s broadband cable. Thanks for the info! Well run it by the IT Dept and see what comes of it. If not we’ll come back here.
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