The long weekend is nearly here – time to break out the speakers for a poolside party. Check out Yes... Read the full story
2014-11-08 11:10 PM
For the past few days my WiFi has been playing up extremely bad.
During the day, it works okay, a bit slow but bareable. But once it hits around 10-11pm at night, it stops working completely and you are unable to connect on any mobile, tablet, laptop ect.. It always says 'Authentication Error Occured' and then says the WiFi is out of range. Although, when an ethernet cable is plugged in from the router directly to a laptop, it works perfectly fine, even when it will not connect on anything else.
I have looked up any network issues in my area and nothing comes up. Is this a router problem? Any ideas on how I could fix it? Thank you so much!
2014-11-09 09:36 AM
Hi carlydib - are you able to advise which make/ model modem you're currently using so we can take a look into a few possible steps to try out on your end? If you've been able to test the connection via an Ethernet cable and it works fine then this would confirm no issues with the line itself, rather the issue would be isolated to your own wifi network. Get back to us so we can then advise of a few things to try
Have you seen something helpful? Don't forget to give it a kudos. Asked a question and got an answer? Make sure you mark it as an accepted solution!
Please ensure you abide by the community guidelines. All moderation actions are final.
2014-11-09 05:46 PM
Thank you for your response! It is a Optus, Cisco Modem. And the model is: Model DPQ3925-X
2014-11-10 09:02 AM
Awesome! Thanks for confirming that. Could you try logging into your router settings via http://192.168.0.1. You should find wireless settings options where you can change the wireless channel. Try the different channels to see if you notice any improvement with your WiFi network. If you're unsure about it, our tech support team can step you though. You can get them on 131344
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button