After Endless time making phone calls / forum chats I was told I wouldn't be charged for a connection fee - and there it is 3 months later on my current Bill.
My install date was changed twice and I was told I would be able to use my phones data at no extra charge and there it is 3 months later on my current Bill.
10 Oct Subsequent Install (New Line) 1 $272.70
I truly despair. here I go again on another endless cycle of phone calls / forum chats to sort it out.
Someone better get in touch pronto - lucky I am a memeber of CHOICE.
Not sure about the endless chats to avoid an upcomming fee (any big organisation will have difficulty working around its standard operating proceedures. i.e. what one department promises another might not be aware of.)
Thankfully Optus are much better dealing with something that has occured rather than preventing something that might occur.
Try the live chat. If thats unsuccessful write a letter to Optus detailing the issue. Optus should resolve that in 10 days one way or another. Failing that forward the letter to the TIO.
FWIW Choice are a great consumer advocate group but I'm not sure how they relate to the current issue?
I don't have any control over the Optus forum labels so probably best not to refer to them (I can be untrustworthy at times).
"Thanks, really helpful."